GRIEVANCE PROCEDURE: DENIAL OF SERVICES AND THE QUALITY OF SERVICES

IF YOU BELIEVE YOU HAVE BEEN IMPROPERLY DENIED LEGAL ASSISTANCE, OR IF YOU ARE DISSATISFIED WITH THE MANNER OR QUALITY OF THE ASSISTANCE, YOU ARE ENTITLED TO MAKE A COMPLAINT PURSUANT TO OUR CLIENT GRIEVANCE PROCEDURE.

GRIEVANCE PROCEDURE

 STEP ONE:

You should make your complaint, in writing, to the Director of Legal Program.  The name of the Director of Legal Program is at the end of this notice.

STEP TWO:

If you and the Director of Legal Program are unable to resolve the complaint, your next step is to appeal, in writing, to the Executive Director.  The name of the Executive Director is at the end of this notice.  The Executive Director will either consider your complaint, or will appoint someone to do so.

STEP THREE:

If you are unable to resolve the complaint with the Director of Legal Program and the Executive Director, your next step is to appeal, in writing, to the President of the Board of Directors for Legal Aid of Nebraska.  The President will then forward your complaint to the Grievance Committee of the Board of Directors. The name of the President is at the end of this notice.  The attorney/client privilege may be waived as a result of this process because investigating the quality of representation may go to the merits of the issues.

You may be accompanied or represented by another person of your choice at any level of the grievance process.  If accompanied by another person you will be waiving attorney-client confidences for all information shared within the scope of the grievance procedure.  If you should need help in the grievance procedure, the Executive Director or the Director of Legal Program may be able to assist you.

Executive Director                           Director of Legal Program
Milo Mumgaard                                Jennifer Gaughan
Executive Director                            Director of Legal Program
Legal Aid of Nebraska                      Legal Aid of Nebraska
209 S. 19th Street, Ste. 200             209 S. 19th Street, Ste. 200
Omaha, NE  68102                           Omaha, NE 68102

Board of Directors
Hon. Patricia Lamberty, Interim President
Board of Directors
Legal Aid of Nebraska
209 S. 19th Street, Ste. 200
Omaha, NE 68102

 

Grievance Procedure Form – Spanish
Grievance Procedure Form – English
Grievance Procedure Form – Arabic

What if I Suspect Fraud, Waste, or Violation of LSC Regulations?

If you suspect:

    • FRAUD involving LSC grants or other funds;
    • WASTE of money or resources;
    • ABUSE by LSC employees or Grantees; or
    • VIOLATIONS of laws or LSC regulations

Please call or write the Office of Inspector General:

   PHONE 800-678-8868 OR 202-295-1670
   FAX 202-337-7155
   E-MAIL HOTLINE@OIG.LSC.GOV
   MAIL P.O. BOX 3699
WASHINGTON, DC 20027-0199

UPON REQUEST YOUR IDENTITY WILL BE KEPT CONFIDENTIAL
REPORTS MAY BE MADE ANONYMOUSLY

Legal Aid of Nebraska