Submission of Grievance
Grievance Procedure
DENIAL OF SERVICES AND THE QUALITY OF SERVICES
IF YOU BELIEVE YOU HAVE BEEN IMPROPERLY DENIED LEGAL ASSISTANCE, OR IF YOU ARE DISSATISFIED WITH THE MANNER OR QUALITY OF THE ASSISTANCE, YOU ARE ENTITLED TO MAKE A COMPLAINT PURSUANT TO OUR CLIENT GRIEVANCE PROCEDURE.
STEP ONE:
You should make your complaint, in writing, to the Chief of Legal Strategy. The name of the Chief of Legal Strategy is at the end of this notice.
STEP TWO:
If you and the Chief of Legal Strategy are unable to resolve the complaint, your next step is to appeal, in writing, to the Executive Director. The name of the Executive Director is at the end of this notice. The Executive Director will either consider your complaint, or will appoint someone to do so.
STEP THREE:
If you are unable to resolve the complaint with the Chief of Legal Strategy and the Executive Director, your next step is to appeal, in writing, to the President of the Board of Directors for Legal Aid of Nebraska. The President will then forward your complaint to the Grievance Committee of the Board of Directors. The name of the President is at the end of this notice. The attorney/client privilege may be waived as a result of this process because investigating the quality of representation may go to the merits of the issues.
You may be accompanied or represented by another person of your choice at any level of the grievance process. If accompanied by another person you will be waiving attorney-client confidences for all information shared within the scope of the grievance procedure. If you should need help in the grievance procedure, the Executive Director or the Chief of Legal Strategy may be able to assist you.
You should make your complaint, in writing, to the Chief of Legal Strategy. The name of the Chief of Legal Strategy is at the end of this notice.
STEP TWO:
If you and the Chief of Legal Strategy are unable to resolve the complaint, your next step is to appeal, in writing, to the Executive Director. The name of the Executive Director is at the end of this notice. The Executive Director will either consider your complaint, or will appoint someone to do so.
STEP THREE:
If you are unable to resolve the complaint with the Chief of Legal Strategy and the Executive Director, your next step is to appeal, in writing, to the President of the Board of Directors for Legal Aid of Nebraska. The President will then forward your complaint to the Grievance Committee of the Board of Directors. The name of the President is at the end of this notice. The attorney/client privilege may be waived as a result of this process because investigating the quality of representation may go to the merits of the issues.
You may be accompanied or represented by another person of your choice at any level of the grievance process. If accompanied by another person you will be waiving attorney-client confidences for all information shared within the scope of the grievance procedure. If you should need help in the grievance procedure, the Executive Director or the Chief of Legal Strategy may be able to assist you.
Points of Contact
Executive Director
Laurel Heer Dale
Executive Director Legal Aid of Nebraska
209 S. 19th Street, Ste. 200 Omaha, NE 68102
Board of Directors
Amy Van Horne
President
Board of Directors
Legal Aid of Nebraska
209 S. 19th Street, Ste. 200 Omaha, NE 68102
Amy Van Horne
President
Board of Directors
Legal Aid of Nebraska
209 S. 19th Street, Ste. 200 Omaha, NE 68102
Chief of Legal Strategy
Jennifer Gaughan
Chief of Legal Strategy Legal Aid of Nebraska
209 S. 19th Street, Ste. 200
Omaha, NE 68102
Jennifer Gaughan
Chief of Legal Strategy Legal Aid of Nebraska
209 S. 19th Street, Ste. 200
Omaha, NE 68102
