Grievances

ComplaintsGrievances

Grievance Procedure:

Denial of Services and the Quality of Service

If you believe you have been improperly denied legal assistance or if you are dissatisfied with the manner or quality of the assistance, you are entitled to make a complaint pursuant to our client grievance procedure.

Grievance Procedure

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Step 1

You should make your complaint, in writing, to the Director of Legal Program. The name of the Director of Legal Program is at the end of this notice.

 

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Step 2

If you and the Director of Legal Program are unable to resolve the complaint, your next step is to appeal, in writing, to the Executive Director. The name of the Executive Director is at the end of this notice. The Executive Director will either consider your complaint, or will appoint someone to do so.

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Step 3

If you are unable to resolve the complaint with the Director of Legal Program and the Executive Director, your next step is to appeal, in writing, to the President of the Board of Directors for Legal Aid of Nebraska. The President will then forward your complaint to the Grievance Committee of the Board of Directors. The name of the President is at the end of this notice. The attorney/client privilege may be waived as a result of this process because investigating the quality of representation may go to the merits of the issues.

You may be accompanied or represented by another person of your choice at any level of the grievance process. If accompanied by another person you will be waiving attorney-client confidences for all information shared within the scope of the grievance procedure. If you should need help in the grievance procedure, the Executive Director or the Director of Legal Program may be able to assist you.

Grievance Procedure Forms

Milo Mumgaard

Executive Director

Legal Aid of Nebraska 
209 S. 19th Street, Ste. 200
Omaha, NE 68102

Jennifer Gaughan

Director of Legal Program

Legal Aid of Nebraska
209 S. 19th Street, Ste. 200
Omaha, NE 68102

Hon. Patrick Rogers, President

Board of Directors

Legal Aid of Nebraska
209 S. 19th Street, Ste. 200
Omaha, NE 68102

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